“The only thing constant in life is Change”- wise words to ponder upon the progression in digital world and human’s enhanced skills to employ technology. Change for me, is nothing but a gradual process that generates opportunities for us to blend with this consistency of life.
Ever since I have taken up the role of CEO, I have been trying to convince and encourage people to adapt to this ‘change’. It has been a difficult process to introduce them to this ease of technology and the way it simplifies processes.
But, today it is good to see it is bearing fruits. Statistically put, since January 2014, our organisation Diamond Bank have witnessed a significant growth in the number of internet banking subscribers which grew from 1.1 million to 2.83 million.
This variation of about 1.73 million subscribers can be taken as an effect of two possible causes– first, increase in the number of mobile phone users, and the second is the ease and access of having online banking services on their mobiles.
Thanks to the overwhelming response from within the country, I have also been nominated as the Digital Banker 2015. I am glad that all these efforts of ours are also being noticed by world over.
“If you look around Africa at the moment, Nigeria is the next big economy,” said Chris Skinner, author of ‘Digital Bank.’ He adds “a young, go-getting management team” led by Dozie … has “reinvigorated Diamond Bank with a digital focus.” Among industry experts, “the perception is that the management team is setting great goals and objectives to turn the bank into a digital leader within the next year.”
Bank Technology News has chosen five bankers to be 2015 Digital Bankers of the Year. They’re different from various bankers in the world thanks to the way they are creating apps and sites that are engaging, relevant and personalised.
The digital inventiveness of Diamond Bank also resulted in the remarkable growth of mobile app (Diamond App) subscribers which reached 212,017 from 26,000. According to our latest reports the account holders and debit account holders reached 1.3 million and 1.23 million respectively in the year followed by the digital renovation of the Bank.
Long wait for bill payments is becoming outdated now and the modernised version to this is an app which supports bill payments. Diamond Bank’s ‘digital branches’ can also be considered as the apt examples for providing the people with open-handed prospects to see the change happening. Another secret ingredient of success is utilising the available energy judiciously.
The youth of Nigeria is the biggest source of energy. It has the skill of developing new ideas, ability to give shape to their imagination, seeking spirit to learn and liberate others as well.
What came as a surprise, rather motivating one, was the appreciation by Chris Skinner, the author of ‘Digital Bank.‘ It is a great honour to get noticed by him. He has inspired me in ways more than one. His book sets the groundwork for banks and their need to go Digital.
My highly passionate team is whole heartedly dedicated towards reaching out to people to provide them with solutions to their problems. So far, optimism and customer centred approach has helped us a lot in meeting customer needs and standing up to their expectations.
I am immensely proud of the fact that we are being noticed for the right reasons. It is highly encouraging and we aim at making the retail banking services easily accessible and cost effective for all our customers. We seem to be moving in the right direction.